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The Excellence in Hospitality, Accommodation & Food Services Award is a tribute to the heart and soul of Aotearoa’s vibrant landscape — the businesses that transform everyday moments into unforgettable experiences.
This award recognises those who don’t just serve food, provide accommodation, or run events — they create memories, spark joy, and connect people through passion, creativity, and exceptional quality. Whether you operate a boutique hotel, a lively café, a fine dining restaurant, or a catering business, this is your opportunity to shine and be celebrated for your outstanding service and innovative offerings.
We’re looking for businesses that lead with heart — those who continuously raise the bar, delight customers with thoughtful details, and inspire loyalty through genuine care and excellence. This award honours your creativity, your commitment to quality, and your ability to craft experiences that linger long after the last bite or farewell.
Who qualifies?
This award is open to businesses of all sizes across the hospitality, accommodation, and food service sectors. It’s your moment to share your unique story, showcase your flair, and demonstrate how you make every guest feel truly special — from the warmest welcome to the final farewell.
Winning this award means more than recognition — it’s a celebration of your passion, your people, and your dedication to creating spaces and moments that guests remember and cherish.
Step forward, share your journey, and show Aotearoa why your hospitality business is a beacon of excellence in an ever-evolving industry. Your story could inspire others and highlight the true power of hospitality to bring people together and enrich lives.
Examples of Hospitality, Accommodation and Food Services include (but are not restricted to)
Accommodation – Food & Beverage – Pubs – Taverns – Bars – Clubs – Cafes - Restaurants – Take-aways – Hotels - Motels – Camping Grounds – Resorts
How does your business deliver outstanding customer service and exceed guest expectations?
Share specific examples of how you go above and beyond to make guests feel valued and cared for, training and development, personal touches.
What makes your hospitality, accommodation, or food service offering unique?
Describe your key products or experiences — for example, special dishes, cultural experiences, or service standards that set you apart.
How have you demonstrated innovation or adaptability in your business?
Describe how you've introduced new ideas, adapted to market changes, or developed creative solutions to challenges.
How do you ensure your business continues to evolve and meet the changing needs of guests?
Describe your approach to feedback, continuous improvement, and future planning.
How do you foster a culture of passion, teamwork, and excellence within your business?
Explain how your team contributes to your success and how you support their growth and wellbeing.